Privacy Policy

1. Introduction

PMP Success ("we", "us", or "our") operates pmpsuccess.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. We are committed to protecting your privacy and complying with applicable data protection laws including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act).

2. Information We Collect

Personal Information

• Account Information: Email address, name (optional), and encrypted password
• Profile Data: Your exam progress, scores, and performance metrics
• Communication Data: Messages you send us via contact forms or email

Automatically Collected Information

• Technical Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, features used
• Cookies and Tracking: Session cookies for authentication, analytics cookies for improving service

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide access to our PMP practice simulator and track your progress
• Account Management: Create and maintain your user account
• Communication: Send service updates, respond to inquiries, and provide customer support
• Improvement: Analyze usage patterns to improve our platform and user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our terms
• Analytics: Understand how users interact with our service to make improvements

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies. You can control cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Required for authentication and basic site functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site (can be disabled)
• Preference Cookies: Remember your settings and preferences (can be disabled)

5. Third-Party Services and Advertising

Third-Party Service Providers

We use the following third-party services:

• Supabase: Database hosting and user authentication
• Vercel/Netlify: Website hosting and content delivery
• Google Analytics: Website analytics and usage tracking (if enabled)

Advertising

We may display advertisements on our site through Google AdSense. These advertising partners may use cookies and web beacons to collect information about your visits to this and other websites to provide relevant advertisements.

Google AdSense:

• Google uses cookies to serve ads based on your prior visits to our website or other websites
• Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the Internet
• The information collected includes browsing behavior, device information, and ad interaction data
• This process does not involve the collection of personally identifiable information by us
• Ads are clearly labeled as "Advertisement" on our platform
• Ads are only displayed on informational pages, never during exam simulations or study sessions

Control Your Ad Experience:

• Opt out of personalized advertising by visiting Google Ads Settings
• Visit Google's Advertising Policies to learn more
• Adjust browser settings to block third-party cookies
• Visit the Digital Advertising Alliance opt-out page
• For EU users, visit Your Online Choices

6. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure password hashing and encryption
• Regular security audits and updates
• Access controls limiting data access to authorized personnel only
• Secure cloud infrastructure with automatic backups

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Privacy Rights

General Rights (All Users)

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your exam history and progress data
• Object: Object to certain processing of your data

GDPR Rights (EU Users)

• Data Portability: Receive your data in a structured, commonly used format
• Restriction: Request restriction of processing under certain circumstances
• Withdraw Consent: Withdraw consent for processing at any time
• Complaint: Lodge a complaint with your local data protection authority

CCPA Rights (California Users)

• Know: Know what personal information is collected, used, shared, or sold
• Delete: Request deletion of personal information
• Opt-Out: Opt-out of the sale of personal information (we do not sell personal data)
• Non-Discrimination: Not be discriminated against for exercising these rights

To exercise any of these rights, please contact us at privacy@pmpsuccess.com

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our service is intended for adults seeking PMP certification (typically 18 years or older). We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. We currently do not respond to Do Not Track signals.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will also be communicated via email. Your continued use of our service after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: